FAQs

We arrange property compliance visits and send the certificates digitally. That includes EPCs, electrical safety, gas safety, fire safety and the other inspections listed in Services.

Landlords, letting agents, property managers and businesses with one or more properties. Homeowners who are selling can book too.

Yes. Each visit is booked online. If you look after a portfolio, start with Certworks for Business.

After the visit, the certificate is sent digitally. You do not need to collect paperwork from the property.

Read the short guides, or book the service you already know the property needs.

Plug-in electrical appliances. It does not test the fixed wiring of the property. That is what an EICR is for.

The appliances you want tested on the day. That is usually the portable and plug-in equipment at the property.

It is identified in the results, so you can see which items did not pass.

Choose it online, check the price, and pick a time. Nobody visits just to give you a quote.

Someone needs to provide access for the visit. That can be you, or someone else at the property.

After the visit, it is sent to you digitally.

Yes. Each visit is booked online. If you look after a portfolio, start with Certworks for Business.

Yes. Book each certificate online. They can be for the same property.

The fixed electrical installation: the wiring, consumer unit and fixed electrical fittings. It does not replace PAT testing of plug-in appliances.

A qualified professional inspects and tests the installation, then writes up the findings in the report.

No. An EICR covers the fixed wiring. A PAT test covers plug-in appliances.

Choose it online, check the price, and pick a time. Nobody visits just to give you a quote.

Someone needs to provide access for the visit. That can be you, or someone else at the property.

After the visit, it is sent to you digitally.

Yes. Each visit is booked online. If you look after a portfolio, start with Certworks for Business.

Yes. Book each certificate online. They can be for the same property.

It checks a commercial microwave for leakage. It is a separate visit from PAT testing.

Workplaces that use a commercial microwave, such as a kitchen or a staff room.

The result of the test is sent to you digitally after the visit.

Choose it online, check the price, and pick a time. Nobody visits just to give you a quote.

Someone needs to provide access for the visit. That can be you, or someone else at the property.

After the visit, it is sent to you digitally.

Yes. Each visit is booked online. If you look after a portfolio, start with Certworks for Business.

Yes. Book each certificate online. They can be for the same property.

The fire risks at the premises, and the measures already in place. The findings are written up after the visit.

No. Alarm testing checks the alarms. A fire risk assessment looks at the premises more broadly.

Workplaces and other premises that need a fire risk assessment.

Choose it online, check the price, and pick a time. Nobody visits just to give you a quote.

Someone needs to provide access for the visit. That can be you, or someone else at the property.

After the visit, it is sent to you digitally.

Yes. Each visit is booked online. If you look after a portfolio, start with Certworks for Business.

Yes. Book each certificate online. They can be for the same property.

The smoke and heat alarms at the property are tested, and the results are recorded.

No. This visit tests the alarms. A fire risk assessment is booked separately.

The results are sent to you digitally after the visit.

Choose it online, check the price, and pick a time. Nobody visits just to give you a quote.

Someone needs to provide access for the visit. That can be you, or someone else at the property.

After the visit, it is sent to you digitally.

Yes. Each visit is booked online. If you look after a portfolio, start with Certworks for Business.

Yes. Book each certificate online. They can be for the same property.

The extinguishers are inspected and serviced, and the outcome is recorded.

No. Servicing looks at the extinguishers. A fire risk assessment looks at the premises.

The record of the visit is sent to you digitally.

Choose it online, check the price, and pick a time. Nobody visits just to give you a quote.

Someone needs to provide access for the visit. That can be you, or someone else at the property.

After the visit, it is sent to you digitally.

Yes. Each visit is booked online. If you look after a portfolio, start with Certworks for Business.

Yes. Book each certificate online. They can be for the same property.

The emergency lighting is tested, and the results are recorded.

No. This visit is for the emergency lighting. Other fire safety work is booked separately.

The results are sent to you digitally after the visit.

Choose it online, check the price, and pick a time. Nobody visits just to give you a quote.

Someone needs to provide access for the visit. That can be you, or someone else at the property.

After the visit, it is sent to you digitally.

Yes. Each visit is booked online. If you look after a portfolio, start with Certworks for Business.

Yes. Book each certificate online. They can be for the same property.

An inspection of the gas appliances and installation in scope, followed by the CP12 certificate.

Yes. CP12 is the record issued after the gas safety inspection.

A qualified professional attends. The certificate is sent to you digitally afterwards.

Choose it online, check the price, and pick a time. Nobody visits just to give you a quote.

Someone needs to provide access for the visit. That can be you, or someone else at the property.

After the visit, it is sent to you digitally.

Yes. Each visit is booked online. If you look after a portfolio, start with Certworks for Business.

Yes. Book each certificate online. They can be for the same property.

The water system at the property, and the risk of legionella within it.

No. Lead testing is a separate visit. This assessment is about the water system and legionella.

The assessment is sent to you digitally after the visit.

Choose it online, check the price, and pick a time. Nobody visits just to give you a quote.

Someone needs to provide access for the visit. That can be you, or someone else at the property.

After the visit, it is sent to you digitally.

Yes. Each visit is booked online. If you look after a portfolio, start with Certworks for Business.

Yes. Book each certificate online. They can be for the same property.

A test of the drinking water for lead.

No. Legionella is an assessment of the water system. This visit tests the water for lead.

The result is sent to you digitally after the visit.

Choose it online, check the price, and pick a time. Nobody visits just to give you a quote.

Someone needs to provide access for the visit. That can be you, or someone else at the property.

After the visit, it is sent to you digitally.

Yes. Each visit is booked online. If you look after a portfolio, start with Certworks for Business.

Yes. Book each certificate online. They can be for the same property.

How the property uses energy. The visit produces an energy performance certificate.

No. An EPC is about energy performance. An EICR is the electrical report.

The certificate is sent to you digitally after the assessment.

Choose it online, check the price, and pick a time. Nobody visits just to give you a quote.

Someone needs to provide access for the visit. That can be you, or someone else at the property.

After the visit, it is sent to you digitally.

Yes. Each visit is booked online. If you look after a portfolio, start with Certworks for Business.

Yes. Book each certificate online. They can be for the same property.

The property is measured and a floor plan is produced.

No. A floor plan is a measured drawing. An EPC is the energy certificate.

The floor plan is sent to you digitally after the visit.

Choose it online, check the price, and pick a time. Nobody visits just to give you a quote.

Someone needs to provide access for the visit. That can be you, or someone else at the property.

After the visit, it is sent to you digitally.

Yes. Each visit is booked online. If you look after a portfolio, start with Certworks for Business.

Yes. Book each certificate online. They can be for the same property.

Yes. Book the visit for that property. The certificate is sent digitally afterwards, for the landlord file.

EICR, gas safety and an EPC are the ones agencies arrange most often. Book PAT testing, or another service, when that property needs it.

Someone needs to provide access. That can be the landlord, a tenant, or someone from the agency.

Yes. Each visit is booked online, property by property.

Yes. This page is for commercial properties and other workplaces, rather than a home.

PAT testing, a fire risk assessment and emergency lighting are the usual starting points. Alarm testing, extinguisher servicing and legionella can be booked for the same site.

Yes. Book each certificate online. They can be for the same premises.

Each visit is booked online, location by location.

Yes. Book the certificate that property needs. It is sent digitally after the visit.

Someone needs to provide access. That does not have to be the property manager.

Yes. Book each certificate online. They can be for the same property.

Each visit is booked online, property by property.

Yes. Each visit is booked online, property by property.

EICR, gas safety and an EPC are the ones portfolio landlords book most. Book another service when that property needs it.

Someone needs to provide access. That can be you, a tenant, or someone else.

It is sent to you digitally after the visit.

Yes. Each visit is booked online, for that location.

Yes. Book each certificate separately. They can be for the same site.

Someone at that location needs to provide access.

The visit is the same. This page is for lining up more than one location.

Yes. Each visit is booked online, building by building.

PAT testing, alarm testing, emergency lighting, fire risk assessments and legionella are the usual set. Book the one that building needs.

Yes. Each test is its own booking. They can be for the same building.

It is sent digitally after the visit, for the compliance file.